Privacy Policy


Please read carefully BEFORE using this Website


“You/Your”  “You”, the person using the Website, and “Your” are to be interpreted     according to the context.

“We/Us/Ours” Ian J. Johnston trading as achievephysio” and those authorised to act on his behalf.

“Users” those using the site collectively and/or individually, and any organisation that they represent, having regard to the context.

Terms & Conditions

Your use of this website, its sub-domains and related pages (“Website”) constitutes agreement to these Terms and Conditions (Ts & Cs), plus acceptance of our Website Disclaimer Statement, Privacy Statement, and Copyright Statement, contained herein, which govern the relationship between you and us in relation to this website. Please do not use the website if you do not accept the Ts & Cs.

These Ts & Cs may be altered at any time, without notification, and so please check them before each proposed use of the Website as use of the Website constitutes acceptance of, and agreement to, the Ts & Cs current at the time of use in exchange for access. Cookies may be used on this Website and so it is important that you also read our Cookie Policy PRIOR to using the Website.

This site is operated solely to promote the activities and services of achievephysio. Your use of this Website is for information purposes only: use for commercial gain or reproduction is prohibited, and no links should be created to this Website without prior consent. You agree to indemnify us against any losses claims and damages resulting from your breach of these Ts & Cs or use of this Website.

This Website has been created for use in the United Kingdom (UK) by UK residents, and the Ts & Cs are governed by the law of England, and the exclusive jurisdiction of the English Courts.

If we fail to take action in respect of any particular breach of these Ts & Cs, this will not prevent us exercising our rights and remedies in respect of other breaches. In the event that it is found that any of the Ts & Cs is invalid or contravenes any applicable laws or regulations, this will not affect the remainder of the Ts & Cs.

Disclaimer Statement

In the event that you have accessed this Website via a Third-Party Website, we accept no liability and give no assurances or warranty in respect of that Third-Party source.

Please note that use of other Third Party Websites, over which we have no control, including Google Maps, accessible via links from this Website, is at your own risk. As these websites are likely to be governed by their own Ts & Cs, you should read them carefully prior to use to ensure that they are acceptable to you.

The provision of such links does not constitute endorsement of, or acceptance of any responsibility for, any advertising, information, products, materials, or services accessible on or via Third Party Sites or your reliance thereon. We are merely providing access for your convenience, and so reliance upon any content is entirely at your own risk and you should therefore verify its truthfulness, reliability and accuracy.

Whilst every effort is made to ensure that the information on this Website is of good quality and not mis-leading, this cannot be guaranteed and, therefore, it is your responsibility to verify this for yourself. So far as is permitted by law, we accept no liability to you or any third party for any damages or losses of any kind whatsoever directly or indirectly consequent to the use of this Website.

No assurances can be given as to the availability, compatibility, or operation of the Website or that it is free of errors, bugs, viruses, worms, or ‘Trojan Horses’ and we accept no liability for any resultant damage or losses related to such destructive features. Consequently, you should ensure that you take appropriate precautions in this respect.

Copyright Statement

All aspects of this Website and its content and construction, including our name, logos, design and slogans may not be used by you and are protected by copyright, trademarks and other rights of intellectual property owned by us, our licensors or suppliers and should not be used or reproduced in whole or part or subjected to any form of data gathering or extraction activities in whatever form. Copying, storing, modifying, re-publishing, or transmission is not permitted.

Ian J. Johnston trading as ‘achievephysio’ Website Privacy Statement

This policy relates only to the achievephysio Website and is subject to change without notification; therefore, it should be read prior to each use of the Website, as should the Privacy Statements of any Third-Party Websites linked thereto.

In the event that you contact us, information that you provide, including personal, social, family and contact details, medical information, and information relating to employment, insurances, health policies/schemes, or other matters, may be recorded and stored physically in writing or electronically to the extent that we deem necessary to fulfil our professional and legal obligations. All such records will remain wholly owned by us. In the event that you attend for treatment, you will be required to accept and sign the achievephysio  Privacy Statement (please see below).

 Cookie Policy

Use of the achievephysio Website constitutes acceptance of the use of cookies.Please do not continue if you do not accept this. Please also read the Cookie Policy of other Third Party Websites accessible via this website prior to use.

Small data text files, known as ‘Cookies’, may be placed on your computer’s hard drive when you visit this website in order to improve the efficiency of the website and to provide anonymous information to the site operator as to how visitors use the site by identifying and tracking them as they navigate the site, and recognise them when they return.  This information is then examined including, via the use of Google Analytics, and can then be used to assist in the development of the website and the services provided. The majority of web browsers allow you to have some degree of control over cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You should be aware that if you do so, this may prevent you from taking full advantage of the website.

 We use Google applications, (Google Maps and Google Analytics) on the understanding that Google adheres to its own Privacy Policy in its use of cookies which, therefore, you should read prior to use of this website.

Google Analytics enables us to collate anonymous information about visitors’ use of the site, which can then be viewed and reported upon via our Google Analytics account.

No personal information is collected or retained on the website.

Ian J. Johnston trading as ‘achievephysio’ Privacy Policy


The confidentiality of patient information is of utmost importance to Ian J. Johnston trading as achievephysio and therefore Ian J. Johnston trading as achievephysio complies with UK data protection laws, including the General Data Protection Regulations (GDPR), and clinical guidelines and regulations issued by the Chartered Society of Physiotherapy (CSP), and the Health and care Professions Council (HCPC). What data and how it is used/processed is summarised below.

Personal & Clinical Information

In accordance with legal and professional requirements, personal and clinical information will be kept confidential and secure for at least 8 years from the date of last treatment (8 years from their 18th birthday in the case of children, and includes personal, social and medical information, records of Physiotherapy assessment (including photographs and video recordings), advice and treatment, reports and correspondence created by Ian J. Johnston trading as achievephysio, or his representatives, and reports and information from other parties involved in your treatment or care (potentially including your GP, hospital consultant, or other healthcare professional), and also your insurers, or employer or other organisations arranging and/or funding your care and their agents (potentially including solicitors) in paper, electronic or other data storage form.

Your condition, Ian J. Johnston trading as achievephysio’s (or his representatives) assessment, treatment and outcome, and/or your medical details may be discussed with and/or reported to other health professionals including your GP and/or Consultant, verbally, electronically or in writing.

In the case of treatment relating to a road traffic accident or personal injury insurance claim, or medical insurance funded treatment, or employer funded treatment, your condition, all assessments, treatment undertaken by Ian J. Johnston trading as achievephysio (or his representatives), and the outcome thereof, and/or your medical details also may be discussed with and/or reported to the insurance company, your employer (in employer funded cases) and/or their employees/associates/representatives/agents (potentially including solicitors), verbally, electronically or in writing.

Details including your name, date of birth, contact details, nature of your problem, number of appointments, treatment outcome, and how you found out about the practice will be recorded for the purpose of practice records, and monitoring/audit/assessment and reporting of performance, and business development. Your data relating to card payments made to achievephysio will be processed, transmitted and stored by the card payment service provider together with your name, email address or telephone number which are used for receipt issuing purposes. Your name, date of birth, and email address will be entered onto the system of the exercise programme software provider for the provision of home exercise programmes. The personal and contact details of any person accompanying you to a face to face appointment will also be recorded with their consent in case of the need for a Covid-19 related contact-tracing exercise or similar. Neither your personal and clinical information or the personal and contact information of any persons accompanying you to a face to face appointment will be otherwise shared or sold unless as a requirement of law, or Covid-19 related ‘contact-tracing’ exercise.

Ian J. Johnston trading as achievephysio or his representatives are not responsible for the data protection responsibilities of other parties.


Ian J. Johnston trading as achievephysio or its representatives may contact you via telephone, or video call, or leave messages for you at home, work or on your mobile phone (including via text message or on answer-phone and voicemail services), or via e-mail or post/hand delivery. 

In this respect, it is important that you inform Ian J. Johnston trading as achievephysio of any changes to your personal information, including, for example your legal name, your contact details, or your GP or consultant.

Your Rights

Subject to the over-riding legal and professional obligations of Ian J. Johnston trading asachievephysio (or his representatives) regarding record keeping, under the GDPR you have rights relating to your personal data, including knowledge of, access to and portability: please see the GDPR for details. This information can be found on the Information Commissioner’s Office website   Alternatively you can be contact the Information Commissioner’s Office (ICO) as follows: 

by post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;                

by  phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.


Ian J. Johnston trading as achievephysio or his representatives  may occasionally send you marketing or other general advice information. Please state whether or not you are happy to receive such communications.